Listeve - Premium Event Booking Platform

1. Introduction

At Listeve, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully.

2. Information We Collect

2.1 Personal Information

Name and email address
Phone number
Profile picture (optional)
Payment information (processed securely through Cashfree)

2.2 Event Organizer Information

Organization name and details
KYC documents (PAN card, Aadhar card)
Bank account details for payouts
Business registration documents (if applicable)

2.3 Usage Information

IP address and device information
Browser type and version
Pages visited and time spent
Events viewed and bookings made
Search queries

2.4 Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and analyze platform usage.

3. How We Use Your Information

We use your information to:

Create and manage your account
Process bookings and payments
Generate and deliver event tickets
Communicate about events and bookings
Send marketing communications (with your consent)
Verify event organizer identities (KYC)
Process payouts to organizers
Improve our platform and services
Detect and prevent fraud
Comply with legal obligations

4. Information Sharing

4.1 Event Organizers: Your name, email, and phone number are shared with organizers when you book their events.

4.2 Payment Processors: Payment information is securely processed by Cashfree Payments. We do not store complete payment card details.

4.3 Service Providers: We share information with trusted service providers who help us operate the platform (hosting, analytics, email services).

4.4 Legal Requirements: We may disclose information to comply with legal obligations, court orders, or government requests.

4.5 Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement industry-standard security measures to protect your information:

Encryption of data in transit and at rest
Secure authentication with Firebase Auth
Regular security audits and updates
Access controls and monitoring
PCI-DSS compliant payment processing

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Privacy Rights

You have the right to:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and data
Portability: Receive your data in a structured format
Opt-Out: Unsubscribe from marketing communications
Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at support@listeve.com

7. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Account information is retained until deletion is requested. Booking and payment records are retained for 7 years for tax and legal compliance.

8. Children's Privacy

Our platform is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

11. Cookie Policy

We use the following types of cookies:

Essential Cookies: Required for platform functionality
Analytics Cookies: Help us understand how you use the platform
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings, but disabling certain cookies may affect functionality.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on the platform. The "Last Updated" date at the top indicates when the policy was last revised.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: support@listeve.com

Phone: +91 86385 72663

Address: Guwahati, Assam, India

Data Protection Officer: privacy@listeve.com

14. Notice to EU/UK Users

If you are located in the European Union or United Kingdom, you have additional rights under GDPR. We process your data based on consent, contractual necessity, legitimate interests, and legal obligations. You have the right to lodge a complaint with your local data protection authority.